Archive for the ‘Technical Support FAQ’ Category

10/30/2011

Q: Can I download my backed-up data to my computer?

A: Yes, but you’ll need to route it through Google Apps. As a security measure, Spanning Backup will only restore data into the Google Apps account from which it was backed up. To download backed-up data to your local machine, just restore it into Google Apps, then use the Export functions. For more information, see this Google knowledge base article.

10/30/2011

Q: What happens if I get locked out of my Google account or it gets deleted?

A: As a security measure, Spanning Backup will only restore data into the Google Apps account from which it was backed up. If your Google account gets deleted, you can simply recreate it using the same email address and you will be able to access the backups for that account. If Google locks the Google account, you will need to contact Google about getting it opened again.

10/30/2011

Q: Will Spanning Backup back up a primary domain and its sub-domains?

A: Spanning Backup treats primary and sub-domains as completely separate entities. You can still back up both the primary and sub-domains, but you will need to install Spanning Backup into each of the domains separately.

10/30/2011

Q: Should I be worried performing a restore could cause me to lose data?

A: No. Spanning Backup doesn’t overwrite anything that’s currently in your Google account when you perform a restore. We simply place a new “Restored From” item in your Google account. You can then move data out of that “Restored From” item to wherever you’d like. Once you’re done, simply delete the “Restored From” item and you’re done!

10/30/2011

Q: Is there a way to see individual items in my backup?

A: Yes! When you select a restore date and click “Restore Documents…”, you will then see a list of all individual documents contained in that backup. You can then pick and choose which documents you’re wanting to restore.